Why You Should Care
Cigna, through its Evernorth health services subsidiary, has made major progress modernizing its data and digital platforms. With Polaris — a cloud-based client management and analytics platform — Cigna replaced legacy systems, improved delivery speed by 75%, and onboarded 20 million members in just 90 days without downtime. Now, with AI, automation, and predictive analytics becoming central to operations, Cigna’s next challenge is unifying siloed data across insurance, pharmacy, and care services on a secure, scalable foundation.

